Legal & Policies

1. Who We Are

youreater Ltd ("youreater", "we", "us", or "our") is a private limited company registered in England and Wales. We operate the website youreater.digital and provide public speaking and communication skills training to individuals and organisations in the United Kingdom. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website or services.

2. Information We Collect

We collect the following categories of personal data:

• Contact and identity information — your name, email address, telephone number, and any other details you provide via our enquiry or enrolment forms.
• Usage data — information about how you interact with our website, including IP address, browser type, pages visited, and time spent on the site (collected via cookies and analytics tools).
• Communication records — records of correspondence between you and us, including emails, telephone calls, and messages submitted through our website.
• Payment information — billing details processed securely through our third-party payment providers. We do not store full card numbers on our systems.
• Course participation data — attendance records, feedback, assessments, and progress information related to courses you enrol in.

3. How We Use Your Information

We use your personal data for the following purposes and on the following legal bases:

• To provide our services (Contract performance) — processing enrolments, delivering courses, and communicating about your participation.
• To respond to enquiries (Legitimate interests) — responding to messages and questions you submit through our website or by telephone or email.
• To send marketing communications (Consent) — sending you information about our courses, offers, and events where you have given explicit consent. You may withdraw consent at any time.
• To improve our services (Legitimate interests) — analysing website usage and course feedback to improve our offerings.
• To comply with legal obligations (Legal obligation) — maintaining accurate financial and administrative records as required by law.

4. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Third-party service providers who assist us in operating our website and delivering our services (e.g., email platforms, payment processors, video conferencing tools), who are bound by data processing agreements.
• Professional advisers (solicitors, accountants, auditors) bound by confidentiality obligations.
• Regulatory authorities or law enforcement where required by law.

Any third parties with whom we share your data are required to handle it in accordance with applicable data protection law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is retained for 12 months. Customer and course records are retained for 7 years following the end of our contract with you, in line with UK financial record-keeping requirements. Marketing consent records are retained for the duration of your consent plus 2 years.

6. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — to request a copy of the personal data we hold about you.
• Right to rectification — to request correction of inaccurate or incomplete data.
• Right to erasure — to request deletion of your data in certain circumstances.
• Right to restriction of processing — to request that we limit how we use your data.
• Right to data portability — to receive your data in a structured, machine-readable format.
• Right to object — to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent — to withdraw any consent you have given at any time.

To exercise any of these rights, please contact us at info@youreater.digital. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function correctly.
• Analytics cookies — to understand how visitors interact with our site (e.g., via Google Analytics).
• Marketing cookies — to measure the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. These include SSL encryption, access controls, and regular security assessments. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or by email where appropriate. The date at the top of this page indicates when it was last updated.

10. Contact

For any privacy-related queries, please contact: info@youreater.digital  •  youreater Ltd, Level 3, 1 Canada Square, Canary Wharf, London E14 5AB.

1. Agreement to Terms

By accessing or using the youreater.digital website, or by enrolling in any course offered by youreater Ltd, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms form a legally binding agreement between you and youreater Ltd (registered in England and Wales).

2. Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others. You must not:

• Use the website in any way that violates applicable laws or regulations.
• Transmit any unsolicited or unauthorised advertising or promotional material.
• Attempt to gain unauthorised access to any part of our website or systems.
• Use automated tools to scrape, extract, or interact with our website without prior written consent.
• Reproduce, distribute, or create derivative works from our content without express written permission.

3. Courses and Enrolment

All course enrolments are subject to availability. By submitting an enquiry or enrolling in a course, you authorise us to contact you to complete the enrolment process. Course content, schedules, and formats may be subject to change. We will notify enrolled participants of any significant changes as soon as reasonably practicable.

You are responsible for ensuring that the information you provide during enrolment is accurate and complete. youreater reserves the right to refuse or cancel enrolment where information is found to be inaccurate or where participation would be inappropriate.

4. Payment and Fees

Course fees are stated in British Pounds Sterling (GBP) and are inclusive of any applicable VAT. Payment is due in accordance with the payment schedule agreed at the time of enrolment. youreater reserves the right to modify pricing at any time; however, any price change will not affect existing confirmed bookings.

Failure to make timely payment may result in suspension of access to course materials or cancellation of enrolment. Any charges incurred in recovering unpaid fees may be passed on to the student.

5. Cancellation and Refunds

7-Day Satisfaction Guarantee: If you are not satisfied after completing your first full week of a paid course, you may request a full refund within 7 calendar days of the start of your first session. Refund requests must be submitted in writing to info@youreater.digital.

Cancellation by You: If you wish to cancel your enrolment before the course begins, you may do so with a full refund if notice is given more than 14 days before the course start date. Cancellations within 14 days of the start date will be subject to a 50% cancellation fee. No refund will be given for cancellations made after a course has commenced, except as provided under our 7-day guarantee.

Cancellation by youreater: In the unlikely event that we cancel a course, we will offer you a full refund or the option to transfer to an alternative date or course of equivalent value.

6. Intellectual Property

All content on this website and within our course materials, including but not limited to text, graphics, logos, illustrations, audio, video, and course frameworks (including the VOICE Framework), is the intellectual property of youreater Ltd or its licensors and is protected by UK copyright law. You may not reproduce, distribute, or create derivative works from any of our content without prior written consent.

Enrolled students are granted a personal, non-transferable, non-exclusive licence to access and use course materials for their own personal development. This licence does not permit sharing, sublicensing, or commercial use of course materials.

7. Limitation of Liability

youreater Ltd endeavours to provide high-quality training and accurate information. However, to the maximum extent permitted by law, we exclude all warranties, express or implied, regarding our services and website content. Our total liability to you in respect of any claim arising out of or in connection with these terms or our services shall not exceed the fees paid by you for the relevant course.

We are not liable for indirect, incidental, or consequential losses, including loss of profits, loss of business, or loss of data. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

8. Governing Law

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to this page. Your continued use of our website or services following any changes constitutes your acceptance of the revised terms.

10. Contact

For questions about these Terms of Service: info@youreater.digital  •  youreater Ltd, Level 3, 1 Canada Square, Canary Wharf, London E14 5AB.

1. Our Commitment

youreater Ltd is committed to ensuring that our website, youreater.digital, is accessible to the widest possible audience, regardless of ability or technology. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as recommended by the World Wide Web Consortium (W3C) and referenced in the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

2. Conformance Status

youreater.digital is designed to partially conform to WCAG 2.1 Level AA. We continually review and improve our accessibility provision. The following measures are currently in place:

• Semantic HTML5 markup throughout the site, enabling screen readers to correctly interpret structure and content.
• Sufficient colour contrast ratios between text and background colours (minimum 4.5:1 for body text).
• All images and SVG illustrations include descriptive alternative text or are marked as decorative where appropriate.
• All form fields include visible labels and descriptive error messages.
• The website is fully navigable by keyboard, with logical tab order and visible focus indicators.
• ARIA roles and landmark regions are used to assist screen reader navigation.
• Interactive elements are appropriately labelled with ARIA labels where visible text is insufficient.
• Responsive design ensures content is accessible across mobile, tablet, and desktop devices.
• Font sizes are specified in relative units and text can be resized up to 200% without loss of content or functionality.

3. Known Limitations

While we strive for full accessibility compliance, some areas of the site may not yet meet all WCAG 2.1 Level AA criteria. Known limitations include:

• Third-party embedded content (such as Google Maps) may not fully meet accessibility standards. We are working with providers to improve this.
• Some complex SVG illustrations may have limited accessibility for screen readers beyond their alt text descriptions.

We are actively working to address these limitations in future updates.

4. Assistive Technologies Tested

youreater.digital has been tested with the following assistive technologies:

• NVDA (NonVisual Desktop Access) screen reader with Firefox on Windows
• VoiceOver screen reader with Safari on macOS and iOS
• TalkBack on Android with Chrome
• Dragon NaturallySpeaking voice recognition software
• Keyboard-only navigation on Chrome, Firefox, and Edge

5. Reporting Accessibility Issues

We welcome feedback on the accessibility of youreater.digital. If you encounter any accessibility barriers or have difficulty accessing any part of our website or services, please contact us:

6. Formal Complaints

If you are not satisfied with our response to an accessibility concern, you may contact the Equality and Human Rights Commission (EHRC) or, if you are based in Northern Ireland, the Equality Commission for Northern Ireland (ECNI). Alternatively, you may take legal action under the Equality Act 2010.

7. Preparation of This Statement

This accessibility statement was prepared on 1 December 2024. It was last reviewed and updated on 1 December 2024. The statement is based on a self-assessment conducted by youreater Ltd.

8. Continuous Improvement

We are committed to continually improving the accessibility of our website. We conduct regular accessibility audits and address any issues identified as a priority. We also ensure that new website features and content are assessed for accessibility compliance before publication.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, to improve user experience, and to provide information to the website owner. Cookies do not contain personally identifiable information on their own, though in some cases they may be linked to personal data we hold about you.

2. How We Use Cookies

youreater.digital uses cookies for the following purposes:

2.1 Essential Cookies

These cookies are strictly necessary for the website to function and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or completing forms. Without these cookies, parts of the site may not work properly.

• youreater_cookie_consent — Stores your cookie preference (accepted / declined). Duration: 12 months.
• Session management cookies used to maintain your browsing session on our platform. Duration: session.

2.2 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously. They allow us to measure page performance, identify popular content, and improve the overall user experience.

• Google Analytics (_ga, _gid, _gat) — Used to track visits and interactions on the site. Data is processed by Google LLC. Duration: up to 2 years. For more information, see Google's Privacy Policy.

Analytics cookies are only placed if you consent. If you click "Decline" on our cookie banner, no analytics cookies will be set.

2.3 Marketing and Advertising Cookies

These cookies track your browsing activity to help us deliver relevant advertisements and measure the effectiveness of our marketing campaigns. They may be set by us or by third-party advertising partners.

• Google Ads / Google Tag Manager — Used to track conversions from our advertising campaigns. Duration: up to 90 days.

Marketing cookies are only placed if you consent to their use.

2.4 Functional Cookies

These cookies enable enhanced functionality and personalisation, such as remembering your preferences. They may be set by us or by third-party providers whose services we use on our pages.

• Google Fonts caches font files locally in your browser to improve page load speed.
• Google Maps embeds use functional cookies to provide interactive map features.

3. Your Cookie Choices

When you first visit youreater.digital, you will be shown a cookie consent banner. You can choose to:

• Accept All — Allow all cookies, including analytics and marketing cookies.
• Decline — Only essential cookies will be set. Analytics and marketing cookies will not be placed.

Your preference is stored in your browser's local storage and will persist for subsequent visits. You may change your preference at any time by clearing your browser's local storage or using your browser's privacy controls.

4. Managing Cookies via Your Browser

You can control and delete cookies through your browser settings. Please note that blocking all cookies may affect the functionality of this and many other websites. Here is how to manage cookies in common browsers:

• Google Chrome: Settings → Privacy and Security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Microsoft Edge: Settings → Privacy, search, and services → Cookies

For more information about managing cookies, visit aboutcookies.org.

5. Third-Party Cookies

Some cookies on our website are placed by third-party service providers. We do not control these cookies. Please refer to the relevant third party's privacy policy for information about their cookie practices:

• Google (Analytics, Ads, Maps, Fonts): policies.google.com/privacy

6. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated revision date. We encourage you to check this page periodically.

7. Contact

If you have any questions about our use of cookies, please contact: info@youreater.digital  •  youreater Ltd, Level 3, 1 Canada Square, Canary Wharf, London E14 5AB.